MDRRMO

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MDRRMO

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About DRRMO
Services
Contact Us

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MDRRMO

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Citizen's Charter

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WHAT IS CITIZEN'S CHARTER

WHAT IS CITIZEN'S CHARTER

Makati City commits to providing efficient, transparent, and responsive public service delivery through this Citizen’s Charter, empowering its residents to actively participate in shaping the city’s future. Below are the transactions for protective services:

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SERVICES

DRRM Evaluation/Certification of Barangay Plans and Investment Programs

As part of the Barangay Review Committee and in mainstreaming DRR-CCA in all plans and budgets, the DRRM Office provides technical assistance to all barangays and Sangguniang Kabataan in developing/enhancing and reviewing their Barangay DRRM Plan and CBYDP, respectively. A certification is issued upon compliance as to the responsiveness of the plan with the needs of the barangay and alignment to relevant city and barangay plans.
DRRM Training Request

Mandated by the Republic Act No. 10121 to provide capacity building activities on DRRM to the city stakeholders, the DRRMO offers its wide array of DRRM-related trainings, drills and exercises. Should the requested trainings require competency not available in the existing rosters of instructions/facilitators, the DRRMO facilitates coordination with external training providers proven to have similar standards or skill techniques appropriate in the context of Makati.
Earthquake Drill Certification

Part of the capacity building activities that may be requested from DRRMO is the facilitation and/or evaluation of the conduct of drills and the issuance of drill certificate. Several establishments require drill certificate for their compliance in safety-related requirements.
CCTV Footage Request

Equipped with strategically located CCTVs, the DRRMO provides copy of incident footages for purposes of reporting (e.g. police blotter) and/or legal or court proceedings.
Emergency/Non-Emergency Assistance

The DRRMO provides response services for incidents such as but not limited to health and medical emergencies, natural and human-induced disasters, crime, vehicular accidents, uncollected wastes, tree trimming, debris clearing, among others.
Business DRRM Certification

The DRRMO issues certification to those businesses who have complied with the requirements set forth by the City Ordinance No. 2019-A-093 requiring businesses to integrate DRRM initiatives/practices in their management practice. The DRRM Certification is a documentary requirement for business permit renewal.
Emergency Response and Evacuation Contingency Plan (ERECP) Compliance Certification

In relation to the City Ordinance No. 2021-174 also known as the "Organized Events, Gatherings, and Special Activities Ordinance", the DRRMO conducts a risk assessment on the Emergency Response and Evacuation Contingency Plan in preparation for holding of organized events, gatherings, and other special activities within Makati.
Incident Report or Patient Care Report Requests

The DRRMO documents incident and patient details as well as response actions provided during emergencies through Incident Reports and/or Patient Care Reports. Copies of these reports are being provided by the Makati DRRMO to requesting parties for personal use or for support to their legal claims and other legal purposes.

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MAKATI DISASTER RISK REDUCTION MANAGEMENT OFFICE

20th Floor, Makati City Hall Building I J.P. Rizal Poblacion, Makati City, Metro Manila, Philippines